Tsoelopele organisational health campaign

Making sure our business is operating effectively is a critical management priority. In October 2017, we ran an organisational health index survey across the group to determine the business’s well-being and the areas in which we could improve our organisational health.

The process of naming the campaign, aimed at transforming the way we do business, was made open to employees, and the result – Tsoelopele, a Sesotho word meaning "progress" – has caught on as a connotation for the recognition and reward within the Group. Stickers with the campaign name and logo have been developed and are awarded to those who show leadership in their roles.

The campaign was driven by representatives at each site, rather than out of the corporate office. The surveys were translated into languages spoken at each of our sites, and mobile stations were set up to guide those who weren't confident in their ability to complete the survey on their own. Anonymous suggestion boxes were set up, and recognition provided for good ideas from those who were happy to identify themselves. Our contractors were also included in the survey and campaign. We are confident, therefore, that the results reflect the true feelings of our employees.

From the survey results, twelve priority practices were identified and grouped under the title CARE, an acronym that stands for Clarity, Achievement, Respect and Engagement.

To address the findings of the survey, we rolled out several initiatives to engage with our people, including evening events to share and internalise our company values and a Group-wide newsletter designed to ensure that communication occurs throughout the Group. Leaders have become more engaged as a result of the campaign, and our toolbox talks and other communications are more constructive and directed as a result of the two-way communication that the campaign has instituted.

Overall the programme has been met with approval across the Group. The initiatives addressing priority practices are ongoing, and their rollout is envisaged as taking place over the next 18 months, at which time another survey will be conducted to measure whether the intended outcomes have been achieved.